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Customer Service Representatives
J14 Providers can contact the Call Center Monday through Thursday 8:00 AM - 4:00 PM, and on Friday from 10:00 AM - 4:00 PM.
Please view our
Holiday Schedule to learn when the NHIC Provider Call Center will be closed.
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Part A |
(877) 757-7783 |
Effective |
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Maine |
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June 1, 2009 |
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Massachusetts |
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June 1, 2009 |
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New Hampshire |
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June 8, 2009 |
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Rhode Island |
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June 1, 2009 |
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Vermont |
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June 8, 2009 |
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RHHI Providers |
(866) 289-0423 |
Effective |
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Connecticut |
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May 15, 2009 |
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Maine |
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May 15, 2009 |
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Massachusetts |
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May 15, 2009 |
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New Hampshire |
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May 15, 2009 |
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Rhode Island |
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May 15, 2009 |
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Vermont |
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May 15, 2009 |
Telephone Customer Service
Interactive Voice Response (IVR) System
NHIC, Corp. has developed an Interactive Voice Response (IVR) system to assist you in gaining answers to numerous issues through a speech-enabled, self-service telephone interface driven by your voice, or touchtone. Our Customer Service representatives continue to be available to answer difficult, claim specific questions, and to assist you in using the IVR.
Providers can obtain patient eligibility, claim and deductible information, check information, and some general information. Customer Service Representatives will only be available to answer questions that cannot be answered by the IVR. Due to CMS requirements, providers must use the IVR first for the above-mentioned inquiries.
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Part A ME/MA/RI IVR |
(866) 539-5593 |
June 1, 2009 |
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Part A NH/VT IVR |
(866) 539-5593 |
June 9, 2009 |
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RHHI IVR |
(866) 275-7396 |
May 15, 2009 |
Complete instructions are available for your reference:
Part A/RHHI IVR Menu
Part A/RHHI User Guide
Part A Eligibility Checklist
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02/25/2010
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