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Telephone Inquiries

J14 Providers can contact the Call Center Monday through Thursday 8:00 AM - 4:00 PM, and on Friday from 10:00 AM - 4:00 PM at:
(866) 801-5304

 Telephone TTY Communications Relay Services

(877) 715-6393

 Part B Telephone Reopenings
Customer Service Representatives are available on the Reopening Request Line Monday through Thursday 8:00 AM-12:00 PM and 12:30 PM-4:00 PM, and on Friday from 10:00 AM-12:00 and 12:30-4:00 PM.

(877) 757-7781

Please view our Holiday Schedule to learn when the NHIC Provider Call Center will be closed.

 

Interactive Voice Response (IVR) System

NHIC, Corp. has developed an Interactive Voice Response (IVR) system to assist you in gaining answers to numerous issues through a speech-enabled, self-service telephone interface driven by your voice, or touchtone. Our Customer Service Representatives continue to be available to answer difficult, claim specific questions, and to assist you in using the IVR.

Providers can obtain patient eligibility, claim and deductible information, check information, and some general information. Customer Service Representatives will only be available to answer questions that cannot be answered by the IVR. Due to CMS requirements, providers must use the IVR first for the above-mentioned inquiries.

 J14 MAC Part B IVR – ME, MA, NH, RI, and VT

(888) 248-6950

Complete instructions are available for your reference.

IVR Flow Chart

08/19/2010