MedicareNHIC - Part B

Customer Service

Telephone Inquiries

J14 Providers can contact the Call Center Monday through Thursday 8:00 AM - 4:00 PM, and on Friday from 10:00 AM - 4:00 PM at:
(866) 801-5304

Telephone TTY Communications Relay Services

(877) 715-6393

Part B Telephone Reopenings
Customer Service Representatives are available on the Reopening Request Line Monday through Thursday 8:00 AM-12:00 PM and 12:30 PM-4:00 PM, and on Friday from 10:00 AM-12:00 and 12:30-4:00 PM.

(877) 757-7781

Please view our Holiday Schedule to learn when the NHIC Provider Call Center will be closed.

Interactive Voice Response (IVR) System

NHIC, Corp. has developed an Interactive Voice Response (IVR) system to assist you in gaining answers to numerous issues through a speech-enabled, self-service telephone interface driven by your voice, or touchtone. Our Customer Service Representatives continue to be available to answer difficult, claim specific questions, and to assist you in using the IVR.

Providers can obtain patient eligibility, claim and deductible information, check information, and some general information. Customer Service Representatives will only be available to answer questions that cannot be answered by the IVR. Due to CMS requirements, providers must use the IVR first for the above-mentioned inquiries.

J14 MAC Part B IVR – ME, MA, NH, RI, and VT

(888) 248-6950

Complete instructions are available for your reference.

IVR Flow Chart

Electronic Data Interchange Support Services

Contact the EDI Support Staff to assist you with any questions regarding your electronic claims transmissions, Error Summary Reports, Electronic Remittance Advice, Electronic Funds Transfer, or if you need to obtain an electronic submitter number.

For Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont call:

1-877-386-1056

In an effort to have EDI customer service hours coincide with other Medicare customer service areas, the service hours will be 8:00 AM - 4:00 PM ET Monday through Friday.

Contact EDI Support if you:

Are new to electronic billing;
Need additional information on how to get started; or
Need to change the current enrollment information.

Or Write:
NHIC, Corp.
P.O. Box 9104
Hingham, MA 02044

Or Email: edinhic@hp.com

EDI General Support Information

EDI Support can answer any question on EDI enrollment including electronic remittance, Carrier Assigned Bulletin Board Systems (CABBS), on-line validation reports and electronic eligibility inquiry.

All new electronic submitters and electronic submitters changing software vendors must transmit test claims successfully to NHIC before being allowed to transmit production claims. EDI Support will guide you through the testing process and ensure a successful transition to electronic billing.

EDI Support also provides advanced technical support to software vendors and other organizations seeking to implement new EDI transactions. If you need help downloading files, have questions about the Medicare NHIC Website, or would like to learn to use CABBS Electronic Mail, EDI Support is available to help you.

NHIC EDI publishes any CMS change requests or new directives that impact EDI transmissions on this website under the Updates, Submitter Spotlight, and/or Vendor Spotlight sections . Please contact EDI Support if you have any questions or concerns about upcoming CMS directives.

NHIC Medicare Mailing Addresses

Department	Maine	Massachusetts	New Hampshire	Rhode Island	Vermont
Appeals/Redeterminations	P.O. Box 3535 Hingham, MA 02044-1000	P.O. Box 3535 Hingham, MA 02044-1000	P.O. Box 3535 Hingham, MA 02044-1000	P.O. Box 3535 Hingham, MA 02044-1000	P.O. Box 3535 Hingham, MA 02044-1000
Claims - Initial Submission	P.O. Box 2323 Hingham, MA 02044	P.O. Box 1212 Hingham, MA 02044	P.O. Box 1717 Hingham, MA 02044	P.O. Box 9203 Hingham, MA 02044	P.O. Box 7777 Hingham, MA 02044
Correspondence	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044
Electronic Data Interchange (EDI)	P.O. Box 9104 Hingham, MA 02044	P.O. Box 9104 Hingham, MA 02044	P.O. Box 9104 Hingham, MA 02044	P.O. Box 9104 Hingham, MA 02044	P.O. Box 9104 Hingham, MA 02044
Medical Director - Dr. Craig Haug	75 Sgt William B Terry Dr Hingham, MA 02043	75 Sgt William B Terry Dr Hingham, MA 02043	75 Sgt William B Terry Dr Hingham, MA 02043	75 Sgt William B Terry Dr Hingham, MA 02043	75 Sgt William B Terry Dr Hingham, MA 02043
Medicare Secondary Payer (MSP)	P.O. Box 9100 Hingham, MA 02044	P.O. Box 9100 Hingham, MA 02044	P.O. Box 9100 Hingham, MA 02044	P.O. Box 9100 Hingham, MA 02044	P.O. Box 9100 Hingham, MA 02044
Program Payment Safeguard	P.O. Box 4444 Hingham, MA 02044	P.O. Box 4444 Hingham, MA 02044	P.O. Box 4444 Hingham, MA 02044	P.O. Box 4444 Hingham, MA 02044	P.O. Box 4444 Hingham, MA 02044
Provider Enrollment	P.O. Box 3434 Hingham, MA 02044	P.O. Box 3434 Hingham, MA 02044	P.O. Box 3434 Hingham, MA 02044	P.O. Box 3434 Hingham, MA 02044	P.O. Box 3434 Hingham, MA 02044
Reconsideration	First Coast Service Options, Inc. QIC Part B North Reconsiderations P.O. Box 45208 Jacksonville, FL 32232-5208	First Coast Service Options, Inc. QIC Part B North Reconsiderations P.O. Box 45208 Jacksonville, FL 32232-5208	First Coast Service Options, Inc. QIC Part B North Reconsiderations P.O. Box 45208 Jacksonville, FL 32232-5208	First Coast Service Options, Inc. QIC Part B North Reconsiderations P.O. Box 45208 Jacksonville, FL 32232-5208	First Coast Service Options, Inc. QIC Part B North Reconsiderations P.O. Box 45208 Jacksonville, FL 32232-5208
Refunds - Medicare Cash Accounting	NHIC Medicare Part B P.O. Box 5912 New York, NY 10087-5912	NHIC Medicare Part B P.O. Box 5912 New York, NY 10087-5912	NHIC Medicare Part B P.O. Box 5912 New York, NY 10087-5912	NHIC Medicare Part B P.O. Box 5912 New York, NY 10087-5912	NHIC Medicare Part B P.O. Box 5912 New York, NY 10087-5912
Written Inquiries	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044	P.O. Box 1000 Hingham, MA 02044

02/25/2010