Ask the Contractor Teleconference
Topic: Interactive Voice Response
(IVR) System
Questions & Answers
IVR – Interactive Voice Response System
Question:
Will the paid date or check number be available via IVR on claims where the
total allowed amount went to the deducible?
Answer:
NHIC is currently working on this issue. An updated response will be posted as
soon as it is available.
Question:
Will touch tone instructions be made available?
Answer:
Touch tone instructions are being developed and will be posted as soon as they
are available.
Posted