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NHIC J14 A/B MAC Provider Call Center - The Provider Call Center is closed on Fridays each week from 8:00 AM to 10:00 AM for their weekly training sessions. Customer Service Representatives are available Monday through Thursday 8:00 AM - 4:00 PM and Fridays from 10:00 AM to 4:00 PM. The Reopening Request Line is open Monday through Thursday 8:00 AM -12:00 PM and 12:30PM- 4:00 PM and on Fridays from 10:00AM- 12:00 PM and 12:30 PM - 4:00PM.
Customer Service
Interactive Voice Response (IVR) System
NHIC, Corp. has developed an Interactive Voice Response (IVR) system to assist you in gaining answers to numerous issues through a speech-enabled, self-service telephone interface driven by your voice, or touchtone. Our Customer Service representatives continue to be available to answer difficult, claim specific questions, and to assist you in using the IVR.
Providers can obtain patient eligibility, claim and deductible information, check information, and some general information. Customer Service Representatives will only be available to answer questions that cannot be answered by the IVR. Due to CMS requirements, providers must use the IVR first for the above-mentioned inquiries.
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Part A ME/MA/RI IVR |
(866) 539-5593 |
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Part A NH/VT IVR |
(866) 539-5593 |
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RHHI IVR |
(866) 275-7396 |
Complete instructions are available for your reference:
Part A/RHHI IVR Menu
Part A/RHHI User Guide
Part A Eligibility Checklist
Customer Service Representatives
J14 Providers can contact the Call Center Monday through Thursday 8:00 AM - 4:00 PM, and on Friday from 10:00 AM - 4:00 PM.
Please view our
Holiday Schedule to learn when the NHIC Provider Call Center will be closed.
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Part A
ME/MA/NH/RI/VT |
(877) 757-7783 |
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RHHI Providers
CT/ME/MA/NH/RI/VT |
(866) 289-0423 |
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08/09/2012
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